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1It's reliable to book online?
Yes. It is absolutely reliable and safe when booking online via fascinatinghalongbay.com website. Our booking procedure has been designed at customers’ greatest convenience and trust.
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2Are prices based on double occupancy?
Yes. All cruise prices are quoted per cabin for two people(adults).
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3How do I make a reservation?
In order to make a reservation, you can choose to do one of the following ways, as indicated in our booking guideline:
- Call to us
- Email to us
- Request a call back
- Go to our office
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4How long does it take to get my first letter from Viet Sail Travel?
Upon receiving your request, our customer support system will deliver to you the first acknowledgement email to reassure you that we are giving your request an immediate attention. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of public holidays or special events.
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5My reservation was confirmed. What happens next?
First of all, you will receive an e-mail confirmation of booking your cruise online. Second, a customer service representative will send you an electronic invoice altogether with cruise voucher( double check) to make sure that your booking is definitely secured with us.
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6How far in advance should I plan?
The amount of time you plan in advance depends on which period of year you want to cruise and how much time you have for your holiday. If your heart is set on a particular cruise and itinerary, it is best to plan as far in advance as possible, particularly if you are traveling during the busy holiday, spring break, or summer seasons. Many customers book cruises over a year in advance because they prefer the higher-class cabins that sell out rather quickly. However, if you like to travel on a whim, last-minute cruises offer great bargains—just don't expect to get the best cabins.
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7When is my final payment due?
For your convenience, the balance will be settled at our office in Hanoi (Add: 49 Lo Su street, Hoan Kiem District) or at your hotel in Hanoi by either Cash or Credit Card. Before departure, our officer will meet you at your hotel to help you with any problems that you may have.
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8How do I make a change in my reservation?
Just send an email to your cruise specialist from Viet Sail Travel who is always there to support you, and receive the detailed guideline in a short time.
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9What if I need to cancel my tour/cruise?
First of all, check our Cancelation Policy we send to you in the first email. Then, make a cancelation request to us via email. Our cruise specialists will reply to you in the soonest time.
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10What are the cancellation fees?
All cancellation must be informed in writing to info@fascinatinghalongbay.com or fax to +84-4 35720513. The date of cancellation will be the date on which we receive your notification of your wish to do so. Cancellation will be charged as follow:
• More than 15 days prior to trip departure: No cancellation charge.:
• 7-14 days before arrival: 50% on total charge:
• Within 1-6 days before arrival: 100% on total charge
• No-Show: 100% on total charge:
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11Do you offer group tours or discounts?
Yes. Special price for group bookings
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12 Can I use my credit card to pay for my tour?
Yes.
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13What credit/ debit cards are accpeted?
We currently accept Visa and Master credit cards with a 2.75 % bank fee and AMEX with a 4% bank fee.
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14When will I be charged?
Answers 14
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15 Can I pay by cash, bank draft, or bank transfer? Your bank account?
Answers 15
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16 Do I need a passport and travel visas?
Please refer to our Visa page for more details on requirements for Visa to Vietnam
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17Is your site secure for my credit card?
It is safe to use your credit card to book your cruise. We maintain the appropriate Secure Sockets Layer (SSL) encryption technology. In addition, your personal information is not shared with outside third parties, as you will also see in our privacy policy.
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18What do you do with my personal information?
Viet Sail Travel is responsible for keeping all customers’ personal information secure. No other parties can get access to such information.
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19What’s the best time to visit Halong Bay?
It is possible to visit Ha Long Bay year-round, with the best time to visit from October through April, although during the winter months of December, January and February, the weather can be cool and overcast with low visibility. During the summer months from May to September, temperatures rise and storms are more likely during the rainy season.
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20Can I get a special diet?
Most listed Halong cruisers can accommodate salt-free, low-carbohydrate, low cholesterol, Kosher, or other diet preferences. However, this request must be made in advance, so be sure to advise our cruise specialist when you book your cruise.
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21Can we celebrate a "special" day?
Absolutely! Most cruise lines will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion. Your birthday or anniversary can be more festive with champagne, flowers, canapés, wine or cheese. You can even arrange for a special private party. All you have to do is advise us in advance.
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22Is cruising right for honeymooners?
Unquestionably. Cruising in Halong Bay offers an atmosphere that's just right for romance...cozy dinners for two, strolling on deck at sunset, dancing the night away (even under the stars) and so much more to remember forever. Most cruises provide special services with welcome champagne, rose flowers and breakfast in bed.
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